VoIP Detective will allow administrators to quickly understand the health and utilization of your Call Manager cluster.
Powerful Call Reporting for Cisco CallManager (CUCM)
VoIP Detective is the trusted solution for organizations using Cisco Unified Communications Manager (CUCM) who need reliable, actionable call reporting. Whether you’re tracking call volumes, identifying dropped calls, or improving team performance, VoIP Detective gives you the tools to make data-driven decisions with confidence.
Key Features:
- Detailed Call Logs: See who called whom, when, for how long, and what device was used.
- Searchable Reports: Quickly find specific calls with intuitive filters and drill-down views.
- User-Friendly Dashboards: Visualize call activity and quality across your organization.
- Secure On-Premise Hosting: Your data stays in your environment—secure, private, and under your control.
- Store call data for as long as you need: Choose how long to keep your CUCM call data. With VoIP Detective, you can customize data retention to what best fits your organization.
- Real-Time & Historical Data: Get real-time access to call logs, call durations, and participant data for all calls across your cluster.
- Optimize Efficiency: Identify bottlenecks and improve your team’s performance with actionable insights from your communication patterns.
- Custom Reports: Tailor reports to your organization’s needs and schedule automated reports directly to your inbox.
- Give non-admin users better access to data: Create unlimited logins at no additional cost and set permissions to the data they can access. Allow users to run and schedule reports on their own.
Managers will love our Team Report. Quickly see your entire team’s performance and drill down into specifics.
Why Choose VoIP Detective?
Unlike generic reporting tools, VoIP Detective is purpose-built for Cisco Call Manager. It’s lightweight, easy to deploy, and designed for both IT teams and end users. With fast performance, clear visuals, and powerful filtering, you get insights without the complexity.
Get started today and take control of your CUCM call data.
- Download VoIP Detective’s virtual machine using the “Install VoIP Detective Now” link in the upper right corner of this page.
- Deploy the virtual machine, and step through the installer and activate Call Manager reporting
- Add your VoIP Detective installation to CallManager as a “billing server” and Call Manager will begin to send call records.
Pricing Plans
VoIP Detective Webex Reporting is available in Lite version and a Pro version. Upgrading from the Lite version to Pro is as easy as installing a new license key.
Lite
$free / one time
- No expiration or time limit
- Includes Call Manager and Webex call reporting
- No limit to the number of devices.
- Imports new records every hour
- Stores 7 days worth of call data (older data is overwritten).
- No limit to the number of users, managers and administrators you can create
- Free upgrades forever
- Run real-time reports such as all calls to and from extension, inbound calls, and outbound calls
- Admins can see error calls and isolate problems before they impact users
Pro
$1299 / year
- Everything that is included in the free version of VoIP Detective
- Includes Call Manager reporting, Webex call reporting, and CUBE analytics
- Imports new records every minute
- Store millions of call records (no time or retention limits on data)
- Email alerts for emergency calls
- Schedule automated reports to be emailed at the time you choose
- Data privacy / GDPR compliant (mask phone numbers from users)
- UCCX Wallboard included
- Support and maintenance included
Sample CUCM reports produced by VoIP Detective
VoIP Detective offers a number of reports for Cisco Unified Communications Manager (CUCM). This page outlines at a high level our available reports. If you have any questions, feel free to browse our video library, or you can asking us directly.
Jump to a specific report by clicking one of these buttons, or scroll down to see all of them.
Administrator Report
The administrator report is designed to allow the system administrator to search any call across CUCM without restriction. Standard data is returned, such as calling number, called number, duration, etc, as well as technical information such as gateway used, codec, network conditions, etc. This report can be viewed inside of the VoIP Detective web interface, or exported.
The search interface, as well as sample output from an “admin” report:
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- All fields on this search are optional, however the filters and criteria on this search interface allow you get very specific.
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- Search across all every call into and out of your CUCM cluster with our Admin Report.
VoIP Detective Free can export this report into CSV, while VoIP Detective Pro can export to CSV, XLXS, and PDF:
 Click for sample admin search report in XLSX format |
 Click for sample admin search report in CSV format |
 Click for sample admin search report in PDF format |
All Calls (Inbound and Outbound) Report
The All Calls report is designed to pull a very simple list of all calls to and from a single number. Using this report you’ll see every call associated with the number you choose.
The search interface, as well as sample output from an “all calls” report:
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- Easily pick the criteria to report on with our user friendly search interface.
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- The results are easy to understand, and include interactive graphs.
VoIP Detective Free can export this report into CSV, while VoIP Detective Pro can export to CSV, XLXS, and PDF:
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Click for sample all calls report in XLSX format |
Click for sample all calls report in CSV format |
Click for sample all calls report in PDF format |
Busy Hour Report
The Busy Hour Report is designed to give a summary of calls to and from an extension, grouped by hour. This can be crucial for staffing and scheduling of call centers, front desk or support lines.
The search interface, as well as sample output from an “busy hour” report:
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- Easily setup a busy hour report to see what hour of the day has the highest call volume.
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- This report will quickly show you your most and least busy hours, so that you can staff accordingly.
This report is exclusive to VoIP Detective Pro, where it can be exported to CSV, XLXS, and PDF:
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Click for sample all calls report in XLSX format |
Click for sample all calls report in CSV format |
Click for sample all calls report in PDF format |
Client Matter Code Search
If your organization uses client matter codes (CMCs) to track calls and correlate them to specific customers or accounts, VoIP Detective can help
The search interface, as well as sample output from an “client matter code” report:
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- Quickly search for calls with specific (or any) client matter codes assigned.
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- The “client matter code report” can help correlate calls with specific client accounts if your organization uses Client Matter Codes (CMC).
This report is exclusive to VoIP Detective Pro, where it can be exported to CSV, XLXS, and PDF:
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Click for sample all calls report in XLSX format |
Click for sample all calls report in CSV format |
Click for sample all calls report in PDF format |
Endpoint Utilization Report
The Endpoint Utilization Report (EUR) compares all devices and endpoints that are configured in your CUCM with the database of calls stored in VoIP Detective. This will show the last time a call was made by each device. This report makes it easy to identify devices that have not recently made a connection, so you can remove devices that are not needed and reclaim those (always needed!) licenses.
The search interface, as well as sample output from an “Endpoint Utilization Report” report:
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- Quickly search for devices in your cluster and verify they are in use.
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- Easily read and export the results of your Endpoint Utilization report.
This report is exclusive to VoIP Detective Pro, where it can be exported to CSV, XLXS, and PDF:
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Click for sample outbound call report in XLSX format |
Click for sample outbound call report in CSV format |
Click for sample outbound call report in PDF format |
Gateway Utilization Report
Show peak concurrent calls across your gateways, including CUBEs, PRI gateways, conference bridges, CTI ports, and voicemail ports. This report is ideal for capacity planning.
The search interface, as well as sample output from an “Gateway” report:
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- Select the gateway you’d like to view (or all gateways) using checkboxes. With that information, you can quickly view gateway usage.
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- Visualize the concurrent calls across all your gateways and SIP trunks
This report does not have associated export options.
Inbound Call Report
The inbound call report can be run for a single extension or number in order to show calls that were directed to that line. This number can also be run for a hunt group, call center, shared line, or call pickup group – when run in this fashion, it will not only show calls, but the user associated with the device that answered the call. This report will also show calls that were unanswered, abandoned, or went to voicemail.
The search interface, as well as sample output from an “Inbound Call” report:
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- Easily search for inbound calls to your users, hunt groups, call centers and more.
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- Inbound call results are displayed in an easy to read table, including total call and duration graphs.
VoIP Detective Free can export this report into CSV, while VoIP Detective Pro can export to CSV, XLXS, and PDF:
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Click for sample inbound call report in XLSX format |
Click for sample inbound call report in CSV format |
Click for sample inbound call report in PDF format |
Outbound Call Report
Another straight forward report, the Outbound Call Report is designed to show calls from a particular extension
The search interface, as well as sample output from an “Outbound Call” report:
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- Quickly find outbound calls from an extension, user, or group.
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- Results of the search are displayed in an easy to understand table. You can schedule a recurring report to be emailed to you here as well.
VoIP Detective Free can export this report into CSV, while VoIP Detective Pro can export to CSV, XLXS, and PDF:
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Click for sample outbound call report in XLSX format |
Click for sample outbound call report in CSV format |
Click for sample outbound call report in PDF format |
Range Summary Report
This administrator only report can be quite powerful. The idea is to search a range of numbers for either inbound or outbound calls. For example, if all extensions in your New York office are in the range 40000 – 49999, you could search for calls where the calling number matches the pattern 4XXXX. This would quickly show all outbound calls from that range of numbers. You are presented with summary information, and can drill down from there.
The search interface, as well as sample output from an “Range Summary Call” report:
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- Search for all calls to or from a group of numbers in one single report.
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- Results are shown in table form, and can be quickly exported.
This report is exclusive to VoIP Detective Pro, where it can be exported to CSV, XLXS, and PDF:
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Click for sample range summary report in XLSX format |
Click for sample range summary report in CSV format |
Click for sample range summary report in PDF format |
Team Report
One of the most popular report in VoIP Detective, the team report gives a very easy to understand summary of your the calls to and from users on your team. This report is designed for a manager to run, so that they have a high level view of those who report to them, along with the ability to drill down further where needed.
Sample output from an team report
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- Find calls made and received by your assigned team (they can be users, extensions, hunt groups, etc).
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- The “Team Report” will give a high level summary of calls to and from your team members. By clicking on the details button, you can drill down for more information.
VoIP Detective Free can export this report into CSV, while VoIP Detective Pro can export to CSV, XLXS, and PDF:
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Click for sample team report in XLSX format |
Click for sample team report in CSV format |
Click for sample team report in PDF format |
CUBE Analytics
Cisco Unified Border Element (CUBE) is able to create CDR files in a similiar fashion to CUCM. These CUBE CDRs cover all calls going into and out of CUBE. This even includes calls that are rejected. VoIP Detective is able to read and analyze these reports, and allow you to easily search calls across your CUBE and schedule reports to make your job much easier.
Sample output from CUBE Analytics:
View all calls into and out of your CUBE.
CUBE Analytics integrates with your VoIP Detective dashboard to give you an overview of all calls.
CUBE Analytics can only be run through the VoIP Detective web interface, there are no export options at this time.
Total System Usage Report
Get a summary of calls over a selected time with this report.
Sample output from a busy hour report
The “total system usage report” will give you a very easy to understand summary of calls made across your phone system.
The total system usage report can only be run through the VoIP Detective web interface, there are no export options at this time.