Call reporting software for Cisco CallManager, CUBE, and Webex
Webex Call Reporting
Get custom reports and real-time insights in under an hour for free with VoIP Detective Lite
Are you struggling to keep track of your Webex call data? VoIP Detective delivers robust, easy-to-understand call reporting that takes the guesswork out of managing your communications. Designed for users of Cisco Webex, VoIP Detective seamlessly integrates with your Webex environment, offering in-depth analytics, detailed call records, and usage reports.
Available on the Official Cisco Webex App Hub
Why VoIP Detective’s Webex Call Reporting?
Store unlimited call data
Real-time Webex calling analytics
Customizable reports delivered to your inbox.
Secure on-premise deployment
Users can run reports on their own.
Real-time access to call logs, durations, and participant data.
Users access to only the data they need without using the Webex hub.
Free Lite version, no expiration
“VoIP Detective will make you wonder how you ever managed without it. The software is rock solid and the customer service is outstanding.”
Call reporting for users of Cisco Webex with a powerful admin search
Easily create a team and provide manager access. One report contains all data for their team or department.
Make reporting on Webex calls easy with our intuitive interface
Get started with VoIP Detective’s Webex Call Reporting for free:
Download VoIP Detective’s virtual machine using the “Install VoIP Detective Now” link in the upper right corner of this page.
Deploy the virtual machine, and step through the installer and activate Webex reporting
Authorize VoIP Detective through the Webex app store ( detailed information here : Configuring Webex Reporting )
VoIP Detective offers both a free forever version, as well as a more robust, PRO version. Both free and PRO allow for unlimited Webex devices, users and calls.
What our customers say
“VoIP Detective is simple to deploy, gives us the reports our managers need, and helps us isolate issues with our telco in a timely manner. For our use case, it’s been perfect so far, and continues to improve.”
“This is perfect! I was able to demo for a customer, and your software was able to do exactly what we pictured. You guys are amazing!”
“VoIPDetective is an awesome automated tool which is easy to setup and and simple to use. It gives power to the admins and management team to get the CDR report in just few clicks with beautiful graphical representations.”
“Works right out of the box, and super easy to customize. Voip Detective has been an indispensable tool for both our sales managers and telecom admins for years; ad-hoc searches and scheduled reports are clear and usable for end users, and administrators are able to drill down into more technical information about endpoints, gateways, and call quality. The value of this package is simply in another league compared to competing products.”
Say goodbye to complex data management and hello to a streamlined, efficient way of tracking your Webex calls. With VoIP Detective, you’re not just getting reports—you’re getting the tools to drive smarter decisions.
Pricing Plans
VoIP Detective Webex Reporting is available in Lite version and a Pro version. Upgrading from the Lite version to Pro is as easy as installing a new license key.
Lite
$free / one time
No expiration or time limit
Includes Call Manager and Webex call reporting
No limit to the number of devices.
Imports new records every hour
Stores 7 days worth of call data (older data is overwritten).
No limit to the number of users, managers and administrators you can create
Free upgrades forever
Run real-time reports such as all calls to and from extension, inbound calls, and outbound calls
Admins can see error calls and isolate problems before they impact users
Sample Webex Calling reports produced by VoIP Detective
VoIP Detective offers a number of reports for users of Webex Calling. This page outlines at a high level our available reports. If you have any questions, feel free to browse our video library, or you can asking us directly.
Jump to a specific report by clicking one of these buttons, or scroll down to see all of them.
The administrator report is designed to allow the system administrator to search any call across your Webex Calling instance without restriction. Standard data is returned, such as calling number, called number, duration, etc, as well as technical information such as the call outcome, rejection reason, and redirection reason. This report can be viewed inside of the VoIP Detective web interface, or exported.
Sample output from an admin report:
Easily choose the criteria and filters that you’d like. The admin search parses all data in your Webex calling organization.
The results of the admin search are shown in an easy to understand table. Export the results by clicking the blue buttons, or schedule it to be emailed to you on a recurring basis.
VoIP Detective Free can export this report into CSV, while VoIP Detective Pro can export to CSV, XLXS, and PDF:
Click for sample admin search report in XLSX format
Click for sample admin search report in CSV format
Click for sample admin search report in PDF format
All Calls (Inbound and Outbound) Report
The All Calls report is designed to pull a very simple list of all calls to and from a single number. Using this report you’ll see every call associated with the number you choose. This result is available to end users, managers, and administrators – end users can pull this report on themselves, managers can report on their assigned team, and administrators can report on any number.
Sample output from an “all calls” report:
End users and Administrators will find this interface easy to use. Just pick the number to report on, and the timeframe and that’s all that is needed.
Once you’ve run the all calls search, you are presented with an easy to read table. Quickly export the results, or schedule it to be emailed to you at a later time.
VoIP Detective Free can export this report into CSV, while VoIP Detective Pro can export to CSV, XLXS, and PDF:
Click for sample all calls report in XLSX format
Click for sample all calls report in CSV format
Click for sample all calls report in PDF format
Inbound Call Report
The inbound call report can be run for a single extension, user, or virtual number in order to show calls that were directed to that line.
Sample output from an “inbound call” report (this was run on the sales hunt group)
Searching for inbound calls to an extension or virtual number is easy with our simple to navigate interface.
The results of our Inbound Call Search are quickly understood and exported from the results page.
VoIP Detective Free can export this report into CSV, while VoIP Detective Pro can export to CSV, XLXS, and PDF:
Click for sample inbound call report in XLSX format
Click for sample inbound call report in CSV format
Click for sample inbound call report in PDF format
Outbound Call Report
Another straight forward report, the Outbound Call Report is designed to show calls from a particular extension
Sample output from an “outbound call” report:
Our powerful interface lets you find the information that you need quickly. No need for end user training.
See the outbound call from an extension or user quickly and easily. Schedule the report to be emailed to you as often as you’d like.
VoIP Detective Free can export this report into CSV, while VoIP Detective Pro can export to CSV, XLXS, and PDF:
Click for sample outbound call report in XLSX format
Click for sample outbound call report in CSV format
Click for sample outbound call report in PDF format
Team Report
Arguably the most popular report in VoIP Detective, the team report gives a very easy to understand summary of your the calls to and from users on your team. This report is designed for a manager to run, so that they have a high level view of those who report to them, along with the ability to drill down further where needed. A team is assigned by the VoIP Detective Administrator, and can include extensions, users, virtual numbers – any number that can be reported on in Webex.
Sample output from an team report
VoIP Detective’s Team Search will allow a manager or group leader to quickly see the performance of their team. Just choose the filters and options you’d like, along with a timeframe and that’s it.
The Team Search is easy to read, plus by clicking on any of the summary metrics in this image, the manager can drill down to individual calls.
The Team Report is a bit different from our other reports, in that the export can include summary information (as seen in the screenshot above), or as details (individual calls). VoIP Detective Free can export this report into CSV, while VoIP Detective Pro can export to CSV, XLXS, and PDF:
Click for sample team report (summary data) in XLSX format
Click for sample team report (summary data) in CSV format
Click for sample team report (summary data) in PDF format
Click for sample team report (detailed data) in XLSX format
Click for sample team report (detailed data) in CSV format
Click for sample team report (detailed data) in PDF format
