Unlock Powerful Insights with VoIP Detective – Your Comprehensive Webex Call Reporting Solution.
Are you struggling to keep track of your Webex call data? VoIP Detective delivers robust, easy-to-understand call reporting that takes the guesswork out of managing your communications. Designed for users of Cisco Webex, VoIP Detective seamlessly integrates with your Webex environment, offering in-depth analytics, detailed call records, and usage reports.
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- Call reporting for users of Cisco Webex with a powerful admin search
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- Easily create a team and provide manager access. One report contains all data for their team or department.
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- Make reporting on Webex calls easy with our intuitive interface
Why Choose VoIP Detective?
- Give managers and end users access to the data they need: VoIP Detective’s user managements system can allow you to grant limited access to call records, so employees only get the information they need, and without using the Webex hub to do so.
- Store call data for as long as you need. Choose how long to keep your Webex cloud calling data. With VoIP Detective, you can customize data retention to what best fits your organization.
- Complete Visibility: Get real-time access to call logs, call durations, and participant data for all your Webex calls.
- Optimize Efficiency: Identify bottlenecks and improve your team’s performance with actionable insights from your communication patterns.
- Custom Reports: Tailor reports to your organization’s needs and schedule automated reports directly to your inbox.
- Secure On-Premise Hosting: Keep your sensitive call data in-house, with a reliable and secure on-premise deployment.
- A full Reporting Suite: By installing VoIP Detective, you’ll not only get access to Webex reporting, but also CUCM, CUBE analytics and MS Teams.
- Give non-admin users better access to data. Create unlimited logins at no additional cost and set permissions to the data they can access. Allow users to run and schedule reports on their own.
Say goodbye to complex data management and hello to a streamlined, efficient way of tracking your Webex calls. With VoIP Detective, you’re not just getting reports—you’re getting the tools to drive smarter decisions.
Get started with VoIP Detective’s Webex Call Reporting for free:
- Download VoIP Detective’s virtual machine using the “Install VoIP Detective Now” link in the upper right corner of this page.
- Deploy the virtual machine, and step through the installer and activate Webex reporting
- Authorize VoIP Detective through the Webex app store ( detailed information here : Configuring Webex Reporting )
VoIP Detective offers both a free forever version, as well as a more robust, PRO version. Both free and PRO allow for unlimited Webex devices, users and calls.
Pricing Plans
VoIP Detective Webex Reporting is available in Lite version and a Pro version. Upgrading from the Lite version to Pro is as easy as installing a new license key.
Lite
$free / one time
- No expiration or time limit
- Includes Call Manager and Webex call reporting
- No limit to the number of devices.
- Imports new records every hour
- Stores 7 days worth of call data (older data is overwritten).
- No limit to the number of users, managers and administrators you can create
- Free upgrades forever
- Run real-time reports such as all calls to and from extension, inbound calls, and outbound calls
- Admins can see error calls and isolate problems before they impact users
Pro
$1299 / year
- Everything that is included in the free version of VoIP Detective
- Includes Call Manager reporting, Webex call reporting, and CUBE analytics
- Imports new records every minute
- Store millions of call records
- Email alerts for emergency calls
- Schedule automated reports to be emailed at the time you choose
- Data privacy / GDPR compliant (mask phone numbers from users)
- UCCX Wallboard included
- Support and maintenance included
Sample Webex Calling reports produced by VoIP Detective
VoIP Detective offers a number of reports for users of Webex Calling. This page outlines at a high level our available reports. If you have any questions, feel free to browse our video library, or you can asking us directly.
Jump to a specific report by clicking one of these buttons, or scroll down to see all of them.
| Administrator Report | All Calls Report | Inbound Call Report |
| Outbound Call Report | Team Report |
Administrator Report
The administrator report is designed to allow the system administrator to search any call across your Webex Calling instance without restriction. Standard data is returned, such as calling number, called number, duration, etc, as well as technical information such as the call outcome, rejection reason, and redirection reason. This report can be viewed inside of the VoIP Detective web interface, or exported.
Sample output from an admin report:
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- Easily choose the criteria and filters that you’d like. The admin search parses all data in your Webex calling organization.
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- The results of the admin search are shown in an easy to understand table. Export the results by clicking the blue buttons, or schedule it to be emailed to you on a recurring basis.
VoIP Detective Free can export this report into CSV, while VoIP Detective Pro can export to CSV, XLXS, and PDF:
 Click for sample admin search report in XLSX format |
 Click for sample admin search report in CSV format |
 Click for sample admin search report in PDF format |
All Calls (Inbound and Outbound) Report
The All Calls report is designed to pull a very simple list of all calls to and from a single number. Using this report you’ll see every call associated with the number you choose. This result is available to end users, managers, and administrators – end users can pull this report on themselves, managers can report on their assigned team, and administrators can report on any number.
Sample output from an “all calls” report:
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- End users and Administrators will find this interface easy to use. Just pick the number to report on, and the timeframe and that’s all that is needed.
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- Once you’ve run the all calls search, you are presented with an easy to read table. Quickly export the results, or schedule it to be emailed to you at a later time.
VoIP Detective Free can export this report into CSV, while VoIP Detective Pro can export to CSV, XLXS, and PDF:
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Click for sample all calls report in XLSX format |
Click for sample all calls report in CSV format |
Click for sample all calls report in PDF format |
Inbound Call Report
The inbound call report can be run for a single extension, user, or virtual number in order to show calls that were directed to that line.
Sample output from an “inbound call” report (this was run on the sales hunt group)
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- Searching for inbound calls to an extension or virtual number is easy with our simple to navigate interface.
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- The results of our Inbound Call Search are quickly understood and exported from the results page.
VoIP Detective Free can export this report into CSV, while VoIP Detective Pro can export to CSV, XLXS, and PDF:
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Click for sample inbound call report in XLSX format |
Click for sample inbound call report in CSV format |
Click for sample inbound call report in PDF format |
Outbound Call Report
Another straight forward report, the Outbound Call Report is designed to show calls from a particular extension
Sample output from an “outbound call” report:
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- Our powerful interface lets you find the information that you need quickly. No need for end user training.
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- See the outbound call from an extension or user quickly and easily. Schedule the report to be emailed to you as often as you’d like.
VoIP Detective Free can export this report into CSV, while VoIP Detective Pro can export to CSV, XLXS, and PDF:
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Click for sample outbound call report in XLSX format |
Click for sample outbound call report in CSV format |
Click for sample outbound call report in PDF format |
Team Report
Arguably the most popular report in VoIP Detective, the team report gives a very easy to understand summary of your the calls to and from users on your team. This report is designed for a manager to run, so that they have a high level view of those who report to them, along with the ability to drill down further where needed. A team is assigned by the VoIP Detective Administrator, and can include extensions, users, virtual numbers – any number that can be reported on in Webex.
Sample output from an team report
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- VoIP Detective’s Team Search will allow a manager or group leader to quickly see the performance of their team. Just choose the filters and options you’d like, along with a timeframe and that’s it.
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- The Team Search is easy to read, plus by clicking on any of the summary metrics in this image, the manager can drill down to individual calls.
The Team Report is a bit different from our other reports, in that the export can include summary information (as seen in the screenshot above), or as details (individual calls). VoIP Detective Free can export this report into CSV, while VoIP Detective Pro can export to CSV, XLXS, and PDF:
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Click for sample team report (summary data) in XLSX format |
Click for sample team report (summary data) in CSV format |
Click for sample team report (summary data) in PDF format |
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Click for sample team report (detailed data) in XLSX format |
Click for sample team report (detailed data) in CSV format |
Click for sample team report (detailed data) in PDF format |