This release delivers a complete redesign of the CUCM CDR import process, which now spawns multiple parallel workers to significantly speed up imports—progress can be monitored directly from Admin → CUBE Import Status.
Admin search sees major enhancements as well, including improved MS Teams support with new options to display caller and callee UPNs and query participant data, along with a faster quick search mode, a new Grouped Search option, and cluster name visibility.
On the Webex side, administrators can now receive email alerts when failed/error calls cross a defined threshold, helping teams catch call quality issues proactively. Rounding out the release are numerous additional improvements—including report groups, remote syslog support, and SFTP/FTP archiving of raw CDR files—plus a range of bug fixes spanning busy hour reporting, backup reliability, and a potential SQL injection fix on the admin config page.

features added:19

bugs fixed:9

• new – CUBE – redesign of CDR import process. Multiple workers are now spawned to speed up the process, and can be monitored from Admin -> CUBE Import Status
• new – CUBE – import worker allows for parallel CDR imports
• new – CUCM – import worker allows for parallel CDR imports
• new – CUCM – improvements to hunt group tailored report emails
• new – CUCM – busy hour search can exclude transfer calls
• new – CUCM – quick search is available in the admin search, dropping some queries / data and improving speed.
• new – CUCM – admin search can show cluster name
• new – CUCM – AXL sync can be limited to only those users with -home cluster- checked. Useful for multiple large clusters.
• new – CUCM – outbound search offers the ability to filter based on route patterns
• new – CUCM – admin search offers new search mode : Grouped Search
• new – CUCM – raw CDR files can now be archived to remote SFTP or FTP servers.
• new – MS Teams – admin search has option to show caller and callee UPNs
• new – MS Teams – admin search can query the participant data
• new – WEBEX – Webex Call Error Alerts : administrators can get email alerts for error calls that cross a thresholed
• new – WEBEX – inbound and team reports group multiple call legs together
• new – WEBEX – device type is available for the admin search
• new – report groups introduced. Admins can report on a group of items without the need to create a manager
• new – logs can now be sent to remote syslog server
• new – improvements to the remote backup test
• fix – CUCM – changes to inbound call report when advance vm detective and show only calls to voicemail are being used together
• fix – CUCM – busy hour report now removes call legs from transfers, etc.
• fix – CUCM – wallboard causes backup to fail.
• fix – CUCM – total system usage memory exhaustion error
• fix – CUCM – inbound call would show an invalid abandioned call connection time
• fix – CUBE – time selection always reverts to today
• fix – potential SQL injection on admin config page
• fix – free customers were unable to disable CUBE reporting
• fix – optimize database caused backup routine to crash

VoIP Detective 2.3 brings a wave of new reporting power across all platforms. CUCM users gain several new reports — hunt groups, top talkers, and departments — along with smarter search filtering and richer tailored report emails with charts. MS Teams and Webex users get the same chart improvements, plus certificate-based authentication for Teams. Under the hood, we’ve rebuilt the backup and restore process from the ground up, added a background job queue so long-running tasks no longer block your workflow, and squashed 8 bugs across CUBE, CUCM, and Teams.

Backup Changes:

SFTP backups now require sshpass (a linux module) to be installed. To see our full guide please visit https://support.voipdetective.com/en/support/solutions/articles/48001200412-configuration-backups.

Admins will need to do the following after updating:

• log into the command line interface (CLI) using SSH, or your hypervisor console
• 5. configure Linux OS services
• 9. configure SSH (port 22)
• 5. install outbound SSH (for backups and remote SFTP server access)

Webex users: Database changes may cause a longer than normal update window.

features added:18

bugs fixed:8

• new – CUBE – admin dashboard now has links to error reports
• new – CUCM – hunt group report introduced
• new – CUCM – top talkers report introduced
• new – CUCM – department report introduced
• new – CUCM – team search now includes two new export options – by day, and raw (non formatted)
• new – CUCM – charts added to tailored reports emails
• new – CUCM – open hours can be adjusted in 30 minute increments
• new – CUCM – admin search can filter by redirect reason
• new – CUCM – admin search can display last redirect number
• new – CUCM – inbound and outbound searches allow admins to modify search parameters.
• new – MSTEAMS – charts added to tailored reports emails
• new – MSTEAMS – certificate based authentication now available
• new – WEBEX – admin search can filter push notifications
• new – WEBEX – charts added to tailored reports emails
• new – WEBEX – new team export options added
• new – job queue added. Processes like system update can continue in the background and admin can monitor status
• new – remote database access include CUBE, Webex, and MS Teams
• new – backup process rebuilt
• new – restore process rebuilt
• fix – CUBE – admin dashboard errors did not link to correct search page
• fix – CUBE – tailored reports would show as blank
• fix – CUBE – timestamp errors on import for NTP synchronized cubes
• fix – CUCM – inbound call export did not include date
• fix – CUCM – admin dashboard did not correctly count errors in some instances.
• fix – CUCM – error passing search phrase between pages
• fix – MSTeams error when using PHP 7
• fix – tailored reports could not be built when there were no call results on the page
• fix – timezone abbreviations were not accurate

Microsoft Teams Call reporting, CUCM Call Termination Code Alerts, Webex Calling busy hour reports, a new UI and more!

features added:17

bugs fixed:13

• new – CUCM – call termination reports are now available. Configure and set thresholds to be notified of call errors.
• new – CUCM – Inbound report filter hours can now span midnight. This means you can filter for only after hour calls (i.e. 17:00 until 08:00)
• new – CUCM – Inbound report can filter out “user busy” calls – term code 17
• new – CUCM – admin export can display “last redirection reason” in export.
• new – CUCM – advanced vm detection allows inbound call report to identify calls that hit voicemail multiple times.
• new – MSTeams – complete rewrite of MS Teams reporting
• new – MSTeams – admin dash shows MSTeams top callers, errors, etc.
• new – MSTeams – network quality search is now available
• new – MSTeams – notification banner is displayed when client secret expires
• new – MS Teams – numerous improvements to Teams reporting, primarily around grouping and deduplicating participants and streams.
• new – Webex – busy hour report is now available. Track calls to a number in one hour increments.
• new – Webex – endpoint utilization report is available
• new – ability to search for and schedule reports for the timeframe ‘Yesterday and Today”
• new – ability to schedule a tailored report for “last X hours” This allows you to report on a custom timeframe (i.e. calls from 5pm until midnight)
• new – ability to change phone number or extension of a VoIP Detective user
• new – ability to limit when “Data source alerts” are sent. Admin can elect not to be notified by the no call alert email over the weekend
• new – tailored reports can be uploaded to an SFTP server.
• fix – CUCM – error when emergency caller list greater than 2048 character
• fix – CUCM – error when finalCalledPartyPattern greater than 50 characters
• fix – CUCM – busy hour report did not include voicemail in call duration calculations
• fix – CUCM – AXL sync would fail after importing 10000 devices.
• fix – CUCM – graceful failure when publisher name is not set and and AXL sync is preformed
• fix – CUCM – NANP has been removed from VoIP Detective. Call classification using digit length is no longer being used.
• fix – CUBE – error when importing records on newer routers
• fix – CUBE – error when CUBE was part of the router’s hostname
• fix – MS Teams – error when retrieving access token for the first time.
• fix – MS Teams – error when searching on free version.
• fix – Webex – error when manually adding Webex Users
• fix – Webex – timezone error in admin export
• fix – error when enabling remote database access

Including CUCM, CUBE, Webex, and MS Teams (beta) reporting. The best call reporting platform is getting even better!

features added:22

bugs fixed:13

• new – Webex team reports now available.
• new – Webex outbound calls reports now available.
• new – Webex searches now have the option to filter internal calls.
• new – Webex now pulls in configured user names and associates them with extensions / numbers in reports
• new – Webex now pulls in virtual lines and associates them with extensions / numbers in reports
• new – Webex now pulls in workspaces and associates them with extensions / numbers in reports
• new – Webex admin dash shows top callers, top errors, top device types, and to locations
• new – Webex – Admin can search based on callingLineId, calledLineId, or user fields. This allows you to effectively search by name.
• new – Microsoft Teams Calling : admin search and export added.
• new – CUCM – Global Managers can be limited to a range of numbers.
• new – CUCM bulk search now available.
• new – CUCM inbound search can display answer time per call leg
• new – CUCM endpoint utilization can now filter based on MAC
• new – CUCM Admin report also searches for matches on originalCalledPartyPattern
• new – CUCM Admin report can display originalCalledPartyPattern
• new – CUBE search is available as a tailored report
• new – CUBE search can now be filtered by h323 call origin
• new – Admin can disable reports on a per user basis.
• new – tailored reports display the search target
• new – Admin can edit the email destination for tailored reports
• new – support for wildcard SSL certificates
• new – ability to sync system time with an NTP server
• fix – troubleshooting option to rebuild indexes would fail
• fix – error in MS Teams polling
• fix – error changing timezone
• fix – incorrect results for non-admin Webex searches
• fix – tailored reports for admin search would fail when PDF was selected
• fix – error in user management -> View manager by assigned extension
• fix – error in user management -> promote to manager
• fix – wallboard would error when a username include an apostrophe
• fix – admin dashboard error CUCM call legs by Gateway
• fix – missing columns on cube report after page 1
• fix – error in nightly maintenance when no remote backups are found.
• fix – CUCM max jitter value capped at 2147483647 to prevent errors when adding to the database
• fix – CUCM wallboard would crash when resourceAlias was NULL
• improvement – tempus dominus (datepicker) upgraded to v6.9.4
• improvement – fontawesome removed
• improvement – bootstrap icons v1 added

Version 1.6 of the worlds best CDR tool for Cisco Callmanager users is now available. You’ll find many new features, as well as a collection of bugfixes. Please take a moment to watch our Youtube video for more details.

• features added:11
• bugs fixed:8

• new – LDAP authentication is now supported. Users can either authenticate against the internal VoIP Detective database, or against a single LDAP server.
• new – Emergency alerts can be sent out according to patterns. For example, calls from 33XXX extensions can alert user1@company.com and 44XXX extensions can alert user2@company.com
• new – malicious call alerts – if a call is flagged as malicious, the admin will receive an email.
• new – uccx wallboard now allows for multiple user selected queues. Previously, only a single queue, or all queues could be chosen, now a wallboard with a subset of queues can be created.
• new – admins can now import CDR files manually. This is useful for importing large files, like a CUCM CDR export.
• new – ability to disable insecure ciphers through the CLI (-SSLv2 -SSLv3 -TLSv1 -TLSv1.1 -DES -3DES)
• new – team report now shows the average time to answer for all calls that do not go to voicemail.
• new – call termination codes have been translated to French and Spanish
• new – admin search allows searches by MAC or Device ID
• new – CUCM AXL sync offers the option of including end user mobile number, and matching display names based on this data.
• new – users and administrator can run scheduled reports on demand
• fix – error when performing a team search using invalid voicemail pilot
• fix – error in busy hour search when looking for non-numeric characters
• fix – adding users to VoIP Detective would fail
• fix – improvements to how call recordings are processed. Admins can choose to filter calls to a recording server (these calls could inflate the number of calls shown in reports)
• fix – configuration error that prevented saving of the backup ftp username
• fix – busy hour search – clicking on the details button would not take you to the correct results
• fix – all calls search – in some instances, zero second inbound calls were not reflected correctly
• fix – seconds were missing from call start time in admin,calling,cmc,and team exports
• improvement – bootstrap upgraded to 4.6
• improvement – configuration page no longer requires a reload to save multiple values

VoIP Detective 1.5 is now available with an amazing array of new features and bugfixes. Cisco call reporting is now easier than ever with our 1.5 release. All searches have received a complete rewrite, and include beautiful graphs. Please take a moment to watch our Youtube video for more details.

• features added:18
• bugs fixed:14

• new – inbound call search export now includes call leg information
• new – admin search can query for calls with a duration greater than X seconds, less than X seconds, or a combination of both
• new – cliadmin allows you to enable or disable FTP, HTTP, and SSH (requires OS level 2.4 or higher).
• new – “all calls” search has improved graphs
• new – support for CUCM bug code (-1560281087) that showed in some customer records.
• new – database reorg to improve speed
• new – sftp remote backups are now supported.
• new – admin dashboard groups like device types
• new – system status page will show when the last record was received from each CUCM node
• new – CLI option to repair Apache in the event it does not start
• new – when processing errors occur stats will be recreated and processing reviewed
• new – PRO users can add display names via a CSV import (in addition to manually, or via AXL sync)
• new – user management improvements to copying managers
• new – PDF and XLSX exports now include total number of calls
• new – admin and all call reports now have the option to show the CUCM end user associated with each call
• new – added new charts to calling and called searches
• new – CLI offers the option to disable TLS 1.0 and 1.1
• new – warning message is displayed if visiting VoIP Detective from any url other than the configured site url.
• fix – “all calls” search performed by an admin would fail on any page other than page 1
• fix – team search grouped by days produced formatting errors
• fix – ability to disable SSL verification when updating the OS. This is useful for those using their own certificates.
• fix – bug that prevented the filename in step 4 of the certificate upload from showing
• fix – yum disable SSL verification error
• fix – display name manual input sanitizes special characters
• fix – resolved SSL cert issue where SANs were not being included
• fix – searching for “today” under defined dates could leave out most recent calls in certain scenarios
• fix – inconsistencies in admin search when using predefined dates (not all variables were passed correctly)
• fix – searching for “is exactly” would fail using a mask (i.e. 42XXX)
• fix – yum update would reset directory permissions, preventing future upgrades
• fix – admin and inbound call exports could report incorrect call leg counts
• fix – error that caused an incorrect license end date to display
• fix – error when using an external prefix of 0 on config and search-usage pages
• improvement – optimization around the way the admin stats are built.
• improvement – Instead listing out every individual BOT, CSF, TCT, TAB, ATA, and UCCX device on the admin dashboard, they are now grouped together. By clicking on them group you can drill down. Please note the links on the admin dashboard may need up to 24 hours to rebuild.
• improvement – changes to hourly cron to make it more efficient.
• improvement – chart.js has been upgraded to improve line charts