VoIP Detective is a call analytics package that offers a number of reports for the Cisco Unified Communications Manager (CUCM).  This page outlines at a high level our available reports. If you have any questions, feel free to browse our video library, or you can asking us directly.

Jump to a specific Report:

All Calls Report Outbound Call Report Inbound Call Report
Team Report Administrator Report Busy Hour Report
Gateway Utilization Report Total System Usage Report Client Matter Code Report

All Calls (Inbound and Outbound) Report

The All Calls report is designed to pull a very simple list of all calls to and from a single number. Using this report you’ll see every call associated with the number you choose.

Sample output from an “all calls” report:

CUCM All Calls Report

The “All Calls Report” will show a detail list of calls to and from a number.

VoIP Detective Free can export this report into CSV, while VoIP Detective Pro can export to CSV, XLXS, and PDF:

Click for sample Excel Report

Click for sample all calls report in XLSX format

Click for sample CSV Report

Click for sample all calls report in CSV format

Click for sample PDF Report

Click for sample all calls report in PDF format


Outbound Call Report

Another straight forward report, the Outbound Call Report is designed to show calls from a particular extension

Sample output from an “outbound call” report:

CUCM Outbound Call Report

The “Outbound Call Report” will show an easy to understand list of calls from an extension

VoIP Detective Free can export this report into CSV, while VoIP Detective Pro can export to CSV, XLXS, and PDF:

Click for sample Excel Report

Click for sample outbound call report in XLSX format

Click for sample CSV Report

Click for sample outbound call report in CSV format

Click for sample PDF Report

Click for sample outbound call report in PDF format


Inbound Call Report

The inbound call report can be run for a single extension in order to show calls that were directed to that line. It can also be run for a hunt group, call center, shared line, or call pickup group – when run in this fashion, it will not only show calls, but the user associated with the device that answered the call. This report will also show calls that were unanswered, abandoned, or went to voicemail.

Sample output from an “inbound call” report (this was run on the sales hunt group)

CUCM Inbound Call Report

The “Inbound Call Report” will show calls that came into an extension, hunt group, call center, or call pickup group. It will also list unanswered and abandoned calls.

VoIP Detective Free can export this report into CSV, while VoIP Detective Pro can export to CSV, XLXS, and PDF:

Click for sample Excel Report

Click for sample inbound call report in XLSX format

Click for sample CSV Report

Click for sample inbound call report in CSV format

Click for sample PDF Report

Click for sample inbound call report in PDF format


Team Report

Arguably the most popular report in VoIP Detective, the team report gives a very easy to understand summary of your the calls to and from users on your team. This report is designed for a manager to run, so that they have a high level view of those who report to them, along with the ability to drill down further where needed.

Sample output from an team report

CUCM Team Report

The “Team Report” will give a high level summary of calls to and from your team members. By clicking on the details button, you can drill down for more information.

VoIP Detective Free can export this report into CSV, while VoIP Detective Pro can export to CSV, XLXS, and PDF:

Click for sample Excel Report

Click for sample team report in XLSX format

Click for sample CSV Report

Click for sample team report in CSV format

Click for sample PDF Report

Click for sample team report in PDF format


Administrator Report

The administrator report is designed to allow the system administrator to search any call across CUCM without restriction. Standard data is returned, such as calling number, called number, duration, etc, as well as technical information such as gateway used, codec, network conditions, etc. This report can be viewed inside of the VoIP Detective web interface, or exported.

Sample output from an admin report:

CUCM Admin Report

VoIP Detective Free can export this report into CSV, while VoIP Detective Pro can export to CSV, XLXS, and PDF:

Click for sample Excel Report

Click for sample admin search report in XLSX format

Click for sample CSV Report

Click for sample admin search report in CSV format

Click for sample PDF Report

Click for sample admin search report in PDF format


Busy Hour Report

The Busy Hour Report is designed to give a summary of calls to and from an extension, grouped by hour. This can be crucial for staffing and scheduling of call centers, front desk or support lines.

Sample output from a busy hour report

CUCM Busy Hour Report

The “busy hour report” will group calls to and from an extension into one hour increments, allowing you to find out when your busiest times of the day are.

The busy hour report can only be run through the VoIP Detective web interface, there are no export options at this time.


Gateway Utilization Report

Show peak concurrent calls across your gateways, including CUBEs, PRI gateways, conference bridges, CTI ports, and voicemail ports. This report is ideal for capacity planning.

Sample output from a busy hour report

CUCM Gateway Utilization Report

The “gateway utilization report” will allow you to see the peak concurrent call volume across your gateways.

The gateway utilization report can only be run through the VoIP Detective web interface, there are no export options at this time.


Total System Usage Report

Get a summary of calls over a selected time with this report.

Sample output from a busy hour report

CUCM Total System Usage Report

The “total system usage report” will give you a very easy to understand summary of calls made across your phone system.

The total system usage report can only be run through the VoIP Detective web interface, there are no export options at this time.


Client Matter Code Search

If your organization uses client matter codes (CMCs) to track calls and correlate them to specific customers or accounts, VoIP Detective can help

Sample output from a client matter code report

CUCM Client Matter Code Report

The “client matter code report” can help correlate calls with specific client accounts if your organization uses Client Matter Codes (CMC).