VoIP Detective is a call analytics package that offers a number of reports for the Cisco Unified Communications Manager (CUCM). This page outlines at a high level our available reports. If you have any questions, feel free to browse our video library, or you can asking us directly.
Jump to a specific Report:
All Calls (Inbound and Outbound) Report
The All Calls report is designed to pull a very simple list of all calls to and from a single number. Using this report you’ll see every call associated with the number you choose.
Sample output from an “all calls” report:
The “All Calls Report” will show a detail list of calls to and from a number.
VoIP Detective Free can export this report into CSV, while VoIP Detective Pro can export to CSV, XLXS, and PDF:
 Click for sample all calls report in XLSX format |
 Click for sample all calls report in CSV format |
 Click for sample all calls report in PDF format |
Outbound Call Report
Another straight forward report, the Outbound Call Report is designed to show calls from a particular extension
Sample output from an “outbound call” report:
The “Outbound Call Report” will show an easy to understand list of calls from an extension
VoIP Detective Free can export this report into CSV, while VoIP Detective Pro can export to CSV, XLXS, and PDF:
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Click for sample outbound call report in XLSX format |
Click for sample outbound call report in CSV format |
Click for sample outbound call report in PDF format |
Inbound Call Report
The inbound call report can be run for a single extension in order to show calls that were directed to that line. It can also be run for a hunt group, call center, shared line, or call pickup group – when run in this fashion, it will not only show calls, but the user associated with the device that answered the call. This report will also show calls that were unanswered, abandoned, or went to voicemail.
Sample output from an “inbound call” report (this was run on the sales hunt group)
The “Inbound Call Report” will show calls that came into an extension, hunt group, call center, or call pickup group. It will also list unanswered and abandoned calls.
VoIP Detective Free can export this report into CSV, while VoIP Detective Pro can export to CSV, XLXS, and PDF:
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Click for sample inbound call report in XLSX format |
Click for sample inbound call report in CSV format |
Click for sample inbound call report in PDF format |
Team Report
Arguably the most popular report in VoIP Detective, the team report gives a very easy to understand summary of your the calls to and from users on your team. This report is designed for a manager to run, so that they have a high level view of those who report to them, along with the ability to drill down further where needed.
Sample output from an team report
The “Team Report” will give a high level summary of calls to and from your team members. By clicking on the details button, you can drill down for more information.
VoIP Detective Free can export this report into CSV, while VoIP Detective Pro can export to CSV, XLXS, and PDF:
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Click for sample team report in XLSX format |
Click for sample team report in CSV format |
Click for sample team report in PDF format |
Administrator Report
The administrator report is designed to allow the system administrator to search any call across CUCM without restriction. Standard data is returned, such as calling number, called number, duration, etc, as well as technical information such as gateway used, codec, network conditions, etc. This report can be viewed inside of the VoIP Detective web interface, or exported.
Sample output from an admin report:
VoIP Detective Free can export this report into CSV, while VoIP Detective Pro can export to CSV, XLXS, and PDF:
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Click for sample admin search report in XLSX format |
Click for sample admin search report in CSV format |
Click for sample admin search report in PDF format |
Busy Hour Report
The Busy Hour Report is designed to give a summary of calls to and from an extension, grouped by hour. This can be crucial for staffing and scheduling of call centers, front desk or support lines.
Sample output from a busy hour report
The “busy hour report” will group calls to and from an extension into one hour increments, allowing you to find out when your busiest times of the day are.
The busy hour report can only be run through the VoIP Detective web interface, there are no export options at this time.
CUBE Analytics
Cisco Unified Border Element (CUBE) is able to create CDR files in a similiar fashion to CUCM. These CUBE CDRs cover all calls going into and out of CUBE. This even includes calls that are rejected. VoIP Detective is able to read and analyze these reports, and allow you to easily search calls across your CUBE and schedule reports to make your job much easier.
Sample output from CUBE Analytics:
View all calls into and out of your CUBE.
CUBE Analytics integrates with your VoIP Detective dashboard to give you an overview of all calls.
CUBE Analytics can only be run through the VoIP Detective web interface, there are no export options at this time.
Endpoint Utilization Report
The Endpoint Utilization Report (EUR) compares all devices and endpoints that are configured in your CUCM with the database of calls stored in VoIP Detective. This will show the last time a call was made by each device. This report makes it easy to identify devices that have not recently made a connection, so you can remove devices that are not needed and reclaim those (always needed!) licenses.
Sample output from an endpoint utilization report:
Endpoint Utilization identifies phone that have not made calls
The endpoint utilization report can only be run through the VoIP Detective web interface, there are no export options at this time.
Gateway Utilization Report
Show peak concurrent calls across your gateways, including CUBEs, PRI gateways, conference bridges, CTI ports, and voicemail ports. This report is ideal for capacity planning.
Sample output from a gateway utilization report:
Visualize the concurrent calls across all your gateways and SIP trunks
The gateway utilization report can only be run through the VoIP Detective web interface, there are no export options at this time.
Total System Usage Report
Get a summary of calls over a selected time with this report.
Sample output from a busy hour report
The “total system usage report” will give you a very easy to understand summary of calls made across your phone system.
The total system usage report can only be run through the VoIP Detective web interface, there are no export options at this time.
Client Matter Code Search
If your organization uses client matter codes (CMCs) to track calls and correlate them to specific customers or accounts, VoIP Detective can help
Sample output from a client matter code report
The “client matter code report” can help correlate calls with specific client accounts if your organization uses Client Matter Codes (CMC).