Microsoft Teams Call reporting, CUCM Call Termination Code Alerts, Webex Calling busy hour reports, a new UI and more!





features added:17

bugs fixed:13

  • new – CUCM – call termination reports are now available. Configure and set thresholds to be notified of call errors.
  • new – CUCM – Inbound report filter hours can now span midnight. This means you can filter for only after hour calls (i.e. 17:00 until 08:00)
  • new – CUCM – Inbound report can filter out “user busy” calls – term code 17
  • new – CUCM – admin export can display “last redirection reason” in export.
  • new – CUCM – advanced vm detection allows inbound call report to identify calls that hit voicemail multiple times.
  • new – MSTeams – complete rewrite of MS Teams reporting
  • new – MSTeams – admin dash shows MSTeams top callers, errors, etc.
  • new – MSTeams – network quality search is now available
  • new – MSTeams – notification banner is displayed when client secret expires
  • new – MS Teams – numerous improvements to Teams reporting, primarily around grouping and deduplicating participants and streams.
  • new – Webex – busy hour report is now available. Track calls to a number in one hour increments.
  • new – Webex – endpoint utilization report is available
  • new – ability to search for and schedule reports for the timeframe ‘Yesterday and Today”
  • new – ability to schedule a tailored report for “last X hours” This allows you to report on a custom timeframe (i.e. calls from 5pm until midnight)
  • new – ability to change phone number or extension of a VoIP Detective user
  • new – ability to limit when “Data source alerts” are sent. Admin can elect not to be notified by the no call alert email over the weekend
  • new – tailored reports can be uploaded to an SFTP server.
  • fix – CUCM – error when emergency caller list greater than 2048 character
  • fix – CUCM – error when finalCalledPartyPattern greater than 50 characters
  • fix – CUCM – busy hour report did not include voicemail in call duration calculations
  • fix – CUCM – AXL sync would fail after importing 10000 devices.
  • fix – CUCM – graceful failure when publisher name is not set and and AXL sync is preformed
  • fix – CUCM – NANP has been removed from VoIP Detective. Call classification using digit length is no longer being used.
  • fix – CUBE – error when importing records on newer routers
  • fix – CUBE – error when CUBE was part of the router’s hostname
  • fix – MS Teams – error when retrieving access token for the first time.
  • fix – MS Teams – error when searching on free version.
  • fix – Webex – error when manually adding Webex Users
  • fix – Webex – timezone error in admin export
  • fix – error when enabling remote database access