Break out the confetti and horns! VoIP Detective has just released the best, most feature rich version, 1.3 We have received countless feature suggestions from our favorite users and have been working around the clock to put together this latest and greatest VoIP Detective version. From hourly call summaries, a greater technical breakdown and squishing any of those pesky bugs…version 1.3 has a little something for everyone.



One of the most popular new features are the ability to export, or schedule a “Team Summary” report, meaning that you can receive in PDF, CSV, or XLSX format, a summary list of your team calls.  Another popular addition is the ability to pull a team report grouped by days.  This way you can quickly see how many interactions there were for each team member on each day.  Another big addition is a busy hour graph.  You can quickly and easy see calls that were missed, answered, and placed when pulling a busy hour report.

Admins will love some of these new additions – both PRO and Free users can now search by mask in the admin search.  If you’d like to know about calls from 42500 and 42600, you can just pull an admin search for 42XXX.  Everyone in that range will show up in the report.

  • bugs fixed:10
  • features added:20
  • new – team search adds the option to show call totals by day
  • new – inbound call report shows all users who interacted with a call
  • new – admin now has the ability to update a user’s email address
  • new – team search panel shows all extensions that are part of a manager’s team
  • new – troubleshooting page allows admins to easily download all logs for support.
  • new – VD-55 – busy hour reports can now be exported.
  • new – all call search now includes the “type” field (in, out, other) in the export
  • new – busy hour report includes abandoned calls
  • new – busy hour report includes graph (includes total, answered, abandoned, voicemail and outbound calls).
  • new – busy hour graph can be scheduled (includes graph and report in email).
  • new – graphs added to admin search
  • new – inbound search now includes the original called number.
  • new – graphs added to inbound search
  • new – CDR and CMR files are no longer deleted, but instead are stored in a compressed files (.tar).
  • new – ability to place an archive (.tar file) into the /incoming folder, and have those CDRs extracted and read by VoIP Detective. This allows for re-importing of CDRs should the need arise.
  • new – Team report now offers the ability for the manager to be included or excluded from the report.
  • new – Admin search includes refinements to the gateway search. Choose to search where gateway is originating, destination, or both.
  • new – Team summary reports. Reports (both on-demand and scheduled can be generated that show summary information.
  • new – Improvements to how MOS, Jitter, Latency, and other CMR data is displayed to the administrator (inside of call legs).
  • new – Admins can now search by mask (i.e. search for 456X or 45XX or 4XXX) in order to report on a range of numbers
  • fix – team search improperly classified calls from a handset to voicemail as outbound calls.
  • fix – admin search would fail when using multiple internal extension lengths.
  • fix – VD-62 – When using multiple extension lengths, filtering out internal calls may fail.
  • fix – team search export misclassified calls when “internal calls” filter was activated
  • fix – for users not using NANP, total system usage would misclassify calls
  • fix – when using admin search and filters (i.e. search by gateway) the exported search did not retain the filters.
  • fix – columns mislabeled in outbound report export
  • fix – admin search and inbound search had shown transferred calls as two separate calls
  • fix – admin search capped at 2,000,000 raw results (to prevent out of memory errors)
  • fix – error on admin search when looking for only internal calls, and using multiple extension lengths