Generating logs for CUCM, SIP, or networking in general can be hard
Often when working with Cisco TAC (support) you’ll be asked to “pull trace logs” or perform a “packet capture”. This can often mean setting up a device that can capture packets on each end of the conversation, and actually capturing the ones and zeros between each endpoint (starting and stopping the capture at the same time on each end). This process can be quite frustrating, as you’ll usually need to have two devices built to do the capturing, and you’ll have to configure some network switchports to mirror the traffic (i.e. copy packets going to a phone or gateway to the packet capture device). Luckily, there is a better way.
VoIP Detective 1.5 is now available with an amazing array of new features and bugfixes. Cisco call reporting is now easier than ever with our 1.5 release. All searches have received a complete rewrite, and include beautiful graphs. Please take a moment to watch our Youtube video for more details.
new – inbound call search export now includes call leg information
new – admin search can query for calls with a duration greater than X seconds, less than X seconds, or a combination of both
new – cliadmin allows you to enable or disable FTP, HTTP, and SSH (requires OS level 2.4 or higher).
new – “all calls” search has improved graphs
new – support for CUCM bug code (-1560281087) that showed in some customer records.
new – database reorg to improve speed
new – sftp remote backups are now supported.
new – admin dashboard groups like device types
new – system status page will show when the last record was received from each CUCM node
new – CLI option to repair Apache in the event it does not start
new – when processing errors occur stats will be recreated and processing reviewed
new – PRO users can add display names via a CSV import (in addition to manually, or via AXL sync)
new – user management improvements to copying managers
new – PDF and XLSX exports now include total number of calls
new – admin and all call reports now have the option to show the CUCM end user associated with each call
new – added new charts to calling and called searches
new – CLI offers the option to disable TLS 1.0 and 1.1
new – warning message is displayed if visiting VoIP Detective from any url other than the configured site url.
fix – “all calls” search performed by an admin would fail on any page other than page 1
fix – team search grouped by days produced formatting errors
fix – ability to disable SSL verification when updating the OS. This is useful for those using their own certificates.
fix – bug that prevented the filename in step 4 of the certificate upload from showing
fix – yum disable SSL verification error
fix – display name manual input sanitizes special characters
fix – resolved SSL cert issue where SANs were not being included
fix – searching for “today” under defined dates could leave out most recent calls in certain scenarios
fix – inconsistencies in admin search when using predefined dates (not all variables were passed correctly)
fix – searching for “is exactly” would fail using a mask (i.e. 42XXX)
fix – admin and inbound call exports could report incorrect call leg counts
fix – error that caused an incorrect license end date to display
fix – error when using an external prefix of 0 on config and search-usage pages
improvement – optimization around the way the admin stats are built.
improvement – Instead listing out every individual BOT, CSF, TCT, TAB, ATA, and UCCX device on the admin dashboard, they are now grouped together. By clicking on them group you can drill down. Please note the links on the admin dashboard may need up to 24 hours to rebuild.
improvement – changes to hourly cron to make it more efficient.
improvement – chart.js has been upgraded to improve line charts
VoIP Detective 1.4 is making it’s grand debut! It not only offers the usual bugfixes and tweaks, but also some exciting new features! Administrations can choose to have VoIP Detective displayed in English, Spanish, or French. The “Network Quality Search” will allow you to search for calls that have excessive packet loss, jitter, or latency. Another popular introduction is the improvement of the team search – both the GUI, as well as the export offer new options.
new – Ability for the administrator to choose between English, Spanish, and French languages.
new – “Network Quality Search” added, to allow admins to search for calls with excessive jitter, latency, or packet loss.
new – admin and inbound search have the ability to search for “NULL” – this will return calls where there is no callingPartyNumber as reported by CUCM (AKA anonymous calls).
new – added option to filter zero second inbound and outbound calls on the team search report
new – SAN (Subject Alternative Name) added to SSL certificates
new – Improvements to remote backup system. FTP backups can now be scheduled for daily / weekly / monthly.
new – Team search now links directly to inbound, outbound and voicemail searches.
new – User registration system now offers the ability to resend a user’s activation email.
new – Improvements to the total system usage report. You can now see examples of the calls in each classification.
new – Administrator now has the option to use “contains, is exactly, begins, and ends with” when using the All Calls Search.
new – axlsync.log added to increase debugging for OS version 2.6 and above. Older OS versions will output into the error.log
new – support for 2 CUCM bug codes (-1493172161, and -1577058283) that were showing up in customer records.
new – admin XLSX and CSV exports include call leg information (PRO only)
fix – Busy hour scheduled report would fail
fix – Outbound call search would fail when configuration for multiple voicemail pilots
fix – Gateway device list now filters out ‘BOT’,’TCT’, and ‘TAB’ devices.
fix – When selecting not to show zero second calls on the team report, that setting is carried over when viewing a team member details.
fix – Size of pie chart increased to allow for longer extensions
fix – When adding a VoIP Detective user, and conflicting emails will be identified and relayed to the admin
fix – Additional sanitation when adding users (i.e. new “u’ser” will no longer throw errors)
fix – CMR details failed to show the codec used by a call
fix – When using a mask, admin search exports would include all calls.
fix – Error that prevented CMR.txt files from being imported properly
fix – Cron would kill the import process after 20 minutes. This has been increased to 180 minutes
fix – Error in outbound call report when searching for calls with 0 duration.
fix – Improvements to the import process when cdrs with errors are encountered.
fix – Search now allows for a + sign in the extension. For example, extension +3334442222 is now valid, and the + is no longer stripped.
fix – Error in inbound call search when using “Only unanswered or went voicemail”
Break out the confetti and horns! VoIP Detective has just released the best, most feature rich version, 1.3 We have received countless feature suggestions from our favorite users and have been working around the clock to put together this latest and greatest VoIP Detective version. From hourly call summaries, a greater technical breakdown and squishing any of those pesky bugs…version 1.3 has a little something for everyone.
One of the most popular new features are the ability to export, or schedule a “Team Summary” report, meaning that you can receive in PDF, CSV, or XLSX format, a summary list of your team calls. Another popular addition is the ability to pull a team report grouped by days. This way you can quickly see how many interactions there were for each team member on each day. Another big addition is a busy hour graph. You can quickly and easy see calls that were missed, answered, and placed when pulling a busy hour report.
Additional CMR data fields have been added.
Now, we can break out our team report into days to compare call volume
A new graph is available on the busy hour report.
Admins will love some of these new additions – both PRO and Free users can now search by mask in the admin search. If you’d like to know about calls from 42500 and 42600, you can just pull an admin search for 42XXX. Everyone in that range will show up in the report.
new – team search adds the option to show call totals by day
new – inbound call report shows all users who interacted with a call
new – admin now has the ability to update a user’s email address
new – team search panel shows all extensions that are part of a manager’s team
new – troubleshooting page allows admins to easily download all logs for support.
new – VD-55 – busy hour reports can now be exported.
new – all call search now includes the “type” field (in, out, other) in the export
new – busy hour report includes abandoned calls
new – busy hour report includes graph (includes total, answered, abandoned, voicemail and outbound calls).
new – busy hour graph can be scheduled (includes graph and report in email).
new – graphs added to admin search
new – inbound search now includes the original called number.
new – graphs added to inbound search
new – CDR and CMR files are no longer deleted, but instead are stored in a compressed files (.tar).
new – ability to place an archive (.tar file) into the /incoming folder, and have those CDRs extracted and read by VoIP Detective. This allows for re-importing of CDRs should the need arise.
new – Team report now offers the ability for the manager to be included or excluded from the report.
new – Admin search includes refinements to the gateway search. Choose to search where gateway is originating, destination, or both.
new – Team summary reports. Reports (both on-demand and scheduled can be generated that show summary information.
new – Improvements to how MOS, Jitter, Latency, and other CMR data is displayed to the administrator (inside of call legs).
new – Admins can now search by mask (i.e. search for 456X or 45XX or 4XXX) in order to report on a range of numbers
fix – team search improperly classified calls from a handset to voicemail as outbound calls.
fix – admin search would fail when using multiple internal extension lengths.
fix – VD-62 – When using multiple extension lengths, filtering out internal calls may fail.
fix – team search export misclassified calls when “internal calls” filter was activated
fix – for users not using NANP, total system usage would misclassify calls
fix – when using admin search and filters (i.e. search by gateway) the exported search did not retain the filters.
fix – columns mislabeled in outbound report export
fix – admin search and inbound search had shown transferred calls as two separate calls
fix – admin search capped at 2,000,000 raw results (to prevent out of memory errors)
fix – error on admin search when looking for only internal calls, and using multiple extension lengths
Cisco Call Manager’s main purpose is to route calls from one endpoint to another, usually called the originating device to the destination device. While doing this there are practically an unlimited amount of things that could go wrong. Cisco decided to use what they call a “call termination value” to explain what the issue was. This value is typically numeric, and refers to a preassigned value.
These codes are typically seen in CDRs (Call Detail Records) that are produced by CUCM. CUCM produces CDRs so that they can be read by analytic software (like VoIP Detective), to ultimately produce human readable reports. Read more about Cisco CDRs here.
This means that the cause code was produced by the originating side. The originating side could refer to a phone that started the call, or the gateway that first received an inbound call (among other things).
This means that the cause code was produced by the destination side. The destination side could refer to a phone that received the call, or the gateway that received an outbound call (among other things). An example would be a destCause_value of
Below is the complete list of cause code values, and where appropriate, I’ve given some explanation as to the meaning. Read More
This version of our call reporting software makes it much easier to identify which calls have been handled, abandoned, or went to voicemail. This includes calls to hunt groups, end users, call centers, or any device in your organization. You’ll find numerous bug-fixes, along with minor improvements.
Thank you to everyone who has suggested the features and bug-fixes that have been rolled into this update. We love feedback from our users!
* Please note that there are database changes in this version, and larger deployments may require hours to update. VoIP Detective will not be usable until the database update completes.
new – added call connect time to inbound call report
new – added “unanswered” and “abandoned” notifications to inbound call report
new – added total unanswered calls to team report
new – improvements to the “Total Usage” search to better accommodate E164 / Non-North American dial plans)
new – option to sync user data from a third CUCM cluster
new – improved behavior when scheduled reports are attempted and mail is disabled
new – ability to install SSL certificates (new VM deployment is required). More information can be found here : Installing a SSL certificate
new – improvements to the “test email” process
new – Pro users can filter the admin search by specific cause codes
fix – removed zero second call search option from inbound call report (caused conflicts and confusion).
fix – error when busy hour search is done without search target
fix – added new CUCM call error codes to error code database
fix – when changing passwords in the configuration, the password was displayed one time on the screen.
fix – CUCM AXL sync fails when an SSL cert is installed on the CUCM cluster.
fix – grammar mistakes on main page
fix – changed destCause_value and origCause_value to accept larger integers. This database change will make for a lengthy upgrade process for some customers
fix – adjustments to the daily cron to prevent failures
fix – database indexes now rebuild once a month, instead of every day.
fix – database deletions were capped at 10000 a day. This was not enough for large installations, and has been rasied to 500000
fix – fixed error with “delete duplicate call records” routine
CUCM user data synchronization is here! Now your call reports will not only include the extension (i.e 2345) associated with a call, but also the user’s name (i.e. 2345 – Bugs Bunny).
Using a read-only connection from VoIP Detective to Cisco Call Manager, PRO users can pull user data from their CUCM installation into VoIP Detective (populating the Display Name fields).
This data pull will allow your reports to show the name of the of the CUCM end user associated with that telephone number.
Scheduled Reports are now active. This is a huge upgrade on the previous automated (email) reports available to PRO users. All PRO users and administrators can choose what report to send, what time of day it should be sent, and the frequency. The admin can even schedule reports for other users, or those without VoIP Detective accounts. Another addition for our PRO users in 1.025 is a Busy Hour Report, where we look at calls to an extension, and summarize them into one hour increments. Easily tell when are your most and least busy hours.
PRO users can now have reports emailed to them when they choose.
Busy Hour Search will look for calls related to a single number or extension, and summarize those calls into one hour increments.
new – Scheduled Reports are now available. You can now choose when you’d like reports delivered, and what information should be contained in them.
new – Busy Hour Reports are now available. View calls to an extension, broken into one hour increments (i.e. 100 calls at 10am, of which 95 were answered, and 5 went to voicemail).
new – Added troubleshooting option to delete duplicate call records from database
new – Display names added to drop-downs on search page
new – Inbound call report now shows connect time, disconnect time, and time to answer in the export
fix – fix to scheduled report that erroneously filtered out calls.
fix – Change to cronImport that prevents import loops and cronImport from getting stuck activated.
fix – VD-28 Allow for names to be displayed instead of extensions (finished adding this to all reports and exports)
fix – VD-49 Exported team reports should show total talk time in minutes
fix – VD-52 Global Managers receive “not authorized” errors when logging in
Get the celebration Started! Our latest upgrade, version 1.009 is the largest to date. We are incredibly proud of all the new features, bug-fixes, and ease of use this version will provide. Before we put on our dancing shoes, we want to take a minute to say thank you! Without our wonderful users giving us requests and suggestions, this latest version wouldn’t be as magnificent (yes, we said it).
The first improvement is the introduction of “Display Names”. You suggested and we listened. This was our most requested feature. Available in our PRO version, the admin can now put actual names to phone extensions. We know, your team is so much more than a number. This is only available in a couple of reports currently, but will be rolled out to all reports shortly.
Also, giving power to the admins, administrators now have more flexibility in the admin search. You can now search by “contains, begins, ends with, or is exactly”. With this, you can zero in on the exact results you’re looking for.
Administrators can now use filters to zero in on the data they are looking for
Administrators can assign display names to replace extensions with user or group names
Thank you again to our valuable users for your suggestions. The majority of the fixes and upgrade additions in this release have comes directly from your requests. Please know that we take your suggestions to heard and together we are creating the best, most user friendly call reporting system there is.
If you have been happy using VoIP Detective, the best way to show your love is to write a review or refer a d friend. As a growing company, this means the world to us.
new – VD-42 – Admin search – allow for search based off contains, begins with, ends with, or exact
new – VD-15 – Offline licensing is now available for PRO users who do not have internet connectivity to their VoIP Detective installation.
new – “Display Names” allow administrators to replace extensions or phone numbers with names.
new – Additional descriptions / explanations added when hovering over menu items on search page
new – VD-41 – Show calls answered as part of a hunt group under an extension’s admin or inbound report./li>
new – VD-33 – Allow the downloading of support files and CDRs for troubleshooting
new – VD-38 – Exclude calls recorded with the built in bridge / sip trunk
new – VD-28 – Allow for names to be displayed instead of extensions (currently for admin search only
new – Ability for those who do not use the North American Numbering Plan to opt out of these settings
fix – VD-30 – On high traffic CUCM clusters, globalCallID_callId gets reused, causing inaccurate call legs in VoIP Detective
fix – VD-31 – Unset variables in search-usage.php and cronDaily.php
fix – VD-34 – Selecting “All records per page” produces error
fix – VD-35 – Unexpected files in the /incoming folder cause errors (these are now moved to a folder)
fix – VD-26 – 0k CDR or CMR causes errors
fix – VD-27 – Users with names instead of extensions produce errors
fix – VD-45 – Timezones are not properly reflected in scheduled reports
fix – VD-46 – Admin user creation fails if mail server is not accessible
fix – VD-47-Time to answer error for 0 second calls
fix – Passwords were displayed on the administrator config page. They are now masked.