This version of our call reporting software makes it much easier to identify which calls have been handled, abandoned, or went to voicemail. This includes calls to hunt groups, end users, call centers, or any device in your organization. You’ll find numerous bug-fixes, along with minor improvements.
Thank you to everyone who has suggested the features and bug-fixes that have been rolled into this update. We love feedback from our users!
* Please note that there are database changes in this version, and larger deployments may require hours to update. VoIP Detective will not be usable until the database update completes.
new – added call connect time to inbound call report
new – added “unanswered” and “abandoned” notifications to inbound call report
new – added total unanswered calls to team report
new – improvements to the “Total Usage” search to better accommodate E164 / Non-North American dial plans)
new – option to sync user data from a third CUCM cluster
new – improved behavior when scheduled reports are attempted and mail is disabled
new – ability to install SSL certificates (new VM deployment is required). More information can be found here : Installing a SSL certificate
new – improvements to the “test email” process
new – Pro users can filter the admin search by specific cause codes
fix – removed zero second call search option from inbound call report (caused conflicts and confusion).
fix – error when busy hour search is done without search target
fix – added new CUCM call error codes to error code database
fix – when changing passwords in the configuration, the password was displayed one time on the screen.
fix – CUCM AXL sync fails when an SSL cert is installed on the CUCM cluster.
fix – grammar mistakes on main page
fix – changed destCause_value and origCause_value to accept larger integers. This database change will make for a lengthy upgrade process for some customers
fix – adjustments to the daily cron to prevent failures
fix – database indexes now rebuild once a month, instead of every day.
fix – database deletions were capped at 10000 a day. This was not enough for large installations, and has been rasied to 500000
fix – fixed error with “delete duplicate call records” routine
CUCM user data synchronization is here! Now your call reports will not only include the extension (i.e 2345) associated with a call, but also the user’s name (i.e. 2345 – Bugs Bunny).
Using a read-only connection from VoIP Detective to Cisco Call Manager, PRO users can pull user data from their CUCM installation into VoIP Detective (populating the Display Name fields).
This data pull will allow your reports to show the name of the of the CUCM end user associated with that telephone number.
Scheduled Reports are now active. This is a huge upgrade on the previous automated (email) reports available to PRO users. All PRO users and administrators can choose what report to send, what time of day it should be sent, and the frequency. The admin can even schedule reports for other users, or those without VoIP Detective accounts. Another addition for our PRO users in 1.025 is a Busy Hour Report, where we look at calls to an extension, and summarize them into one hour increments. Easily tell when are your most and least busy hours.
PRO users can now have reports emailed to them when they choose.
Busy Hour Search will look for calls related to a single number or extension, and summarize those calls into one hour increments.
new – Scheduled Reports are now available. You can now choose when you’d like reports delivered, and what information should be contained in them.
new – Busy Hour Reports are now available. View calls to an extension, broken into one hour increments (i.e. 100 calls at 10am, of which 95 were answered, and 5 went to voicemail).
new – Added troubleshooting option to delete duplicate call records from database
new – Display names added to drop-downs on search page
new – Inbound call report now shows connect time, disconnect time, and time to answer in the export
fix – fix to scheduled report that erroneously filtered out calls.
fix – Change to cronImport that prevents import loops and cronImport from getting stuck activated.
fix – VD-28 Allow for names to be displayed instead of extensions (finished adding this to all reports and exports)
fix – VD-49 Exported team reports should show total talk time in minutes
fix – VD-52 Global Managers receive “not authorized” errors when logging in
Get the celebration Started! Our latest upgrade, version 1.009 is the largest to date. We are incredibly proud of all the new features, bug-fixes, and ease of use this version will provide. Before we put on our dancing shoes, we want to take a minute to say thank you! Without our wonderful users giving us requests and suggestions, this latest version wouldn’t be as magnificent (yes, we said it).
The first improvement is the introduction of “Display Names”. You suggested and we listened. This was our most requested feature. Available in our PRO version, the admin can now put actual names to phone extensions. We know, your team is so much more than a number. This is only available in a couple of reports currently, but will be rolled out to all reports shortly.
Also, giving power to the admins, administrators now have more flexibility in the admin search. You can now search by “contains, begins, ends with, or is exactly”. With this, you can zero in on the exact results you’re looking for.
Administrators can now use filters to zero in on the data they are looking for
Administrators can assign display names to replace extensions with user or group names
Thank you again to our valuable users for your suggestions. The majority of the fixes and upgrade additions in this release have comes directly from your requests. Please know that we take your suggestions to heard and together we are creating the best, most user friendly call reporting system there is.
If you have been happy using VoIP Detective, the best way to show your love is to write a review or refer a d friend. As a growing company, this means the world to us.
new – VD-42 – Admin search – allow for search based off contains, begins with, ends with, or exact
new – VD-15 – Offline licensing is now available for PRO users who do not have internet connectivity to their VoIP Detective installation.
new – “Display Names” allow administrators to replace extensions or phone numbers with names.
new – Additional descriptions / explanations added when hovering over menu items on search page
new – VD-41 – Show calls answered as part of a hunt group under an extension’s admin or inbound report./li>
new – VD-33 – Allow the downloading of support files and CDRs for troubleshooting
new – VD-38 – Exclude calls recorded with the built in bridge / sip trunk
new – VD-28 – Allow for names to be displayed instead of extensions (currently for admin search only
new – Ability for those who do not use the North American Numbering Plan to opt out of these settings
fix – VD-30 – On high traffic CUCM clusters, globalCallID_callId gets reused, causing inaccurate call legs in VoIP Detective
fix – VD-31 – Unset variables in search-usage.php and cronDaily.php
fix – VD-34 – Selecting “All records per page” produces error
fix – VD-35 – Unexpected files in the /incoming folder cause errors (these are now moved to a folder)
fix – VD-26 – 0k CDR or CMR causes errors
fix – VD-27 – Users with names instead of extensions produce errors
fix – VD-45 – Timezones are not properly reflected in scheduled reports
fix – VD-46 – Admin user creation fails if mail server is not accessible
fix – VD-47-Time to answer error for 0 second calls
fix – Passwords were displayed on the administrator config page. They are now masked.
One of our largest updates yet, with big ticket items like Admin dashboard improvements, and a more robust import, this version of VoIP Detective is the most exciting yet. Our PRO users will appreciate the new GDPR support, allowing for an increased level of data privacy – administrators can mask a portion of a callers phone number to comply with local laws. I’d also like to mention the large number of bugs that were squashed in this new version.
VoIP Detective continues to show that it is the easiest to use call reporting software available for Cisco Unified Communications Manager.
The admin panel has been redesigned with improved charts and error reporting.
In order to comply with data privacy and GDPR laws, VoIP Detective now allows administrators to mask a portion of a callers phone number.
new – PRO – gateway totals are displayed on gateway utilization reports
new – PRO – Data privacy added to allow masking of external numbers, adding GDPR compliance
new – Import system redesigned
new – External dialing prefixes can be hidden in end user reports
new – Admin dashboard improvements
new – Additional import debugging
new – Exported reports write to the logs
fix – Admin dashboard links to errors reference the proper time
fix – Admin dashboard had error that cause stats for 23:00 to always be 0
fix – Error that prevented import of CMR files from CUCM 12.5
fix – Proxy was improperly processing calls to localhost
fix – Better error handling for broken CMR files
fix – Missing language key on scheduled reports
fix – Changing the site license key could prevent re-licensing
fix – Lack of calls email to the administrator had confusing wording.
fix – Error in gateway utilization for multi-hour calls.
fix – License display of expiration had an error
fix – Display error that broke the front page for Internet Explorer
fix – Import process now handles 0k CDR files
OS update – the ability to update the underlying Linux operating system.
OS update – PRO – Offline updates are now available
This release is all about refining processes and polishing designs to deliver the best call accounting experience possible. From UI changes in the admin search to a total makeover of the user management system, this release of VoIP Detective brings a host of small improvements to make your life easier.
Update to the user management system
new – Administrators can add multiple extensions to managers through a comma separated list
new – CMR data has been reformatted (when doing an admin search)
new – Call legs now show more data
new – Admin panel auto refresh – choose to auto refresh the admin page every 5 minutes
new – Administrators can create named accounts (through user management)
new – Pro now retains 90 days of CMR data
new – Increased page speed for the admin panel
new – User Management interface redesign
new – Admin search contains disconnect code in the GUI
fix – added a check for globalCallID_callId on record import
Celebrate the new year with a new VoIP Detective release! Version 0.978 of the best Cisco Call Manager reporting tool brings a number of new features an bug fixes. With this version of VoIP Detective, Pro users will be able to export 100,000 records directly into XLSX or CSV files. Want to have a manager that can report on all calls in your organization, but not have the ability to modify the configuration of the system? Look no farther and the new Global Managers feature.
Users, Managers, Global Managers and Administrators allow different levels of access.
new – Global managers – These can pull reports on any number, but cannot change the system configuration
new – Redesign of the export system. Pro users are now able to export 100,000 records to XLSX & CSV
new – Admin notification on licensing issues
new – Enable / Disable email on a global level
new – Emergency call log added
new – Updates to the restore process
new – Admin panel and system status pages now display license information
new – Admin search based on calling number – this means you can search for only calls from internal extensions
new – Error handling when importing very large amounts of records
fix – export functions did not honor timezone selection, causing exported data to be shown in system default time.
fix – missing language key on troubleshooting page
fix – formatting error on main search page
fix – deleting managers cleans up reporting associations
fix – report exports showed unix timestamp instead of proper date
The VoIP Detective Fall 2019 Update is here! Version 0.963 introduces a number of new features. Once updated, you will be able to export reports in PDF, Excel, and CSV formats. Another huge addition is the availability of a CMC (client matter code) search.
Reports can be exported as CSV, PDF, or XLXS
Client matter code search is now available for PRO users
Client matter code search is now available for PRO users
new – PRO users can now export all reports to XLXS, PDF, and CSV
new – Support for https (using self signed certificates)
new – Client matter code search (pro only)
new – More troubleshooting information to help smooth out any bumps
new – More system information on the System Status page
fix – 0 duration calls would not actually show 0 seconds
fix – Inbound call report had a bug in the call numbering
fix – In certain instances, logging out could redirect to a broken page
update – Update system updated from version 1.6.3 to 1.7
update – License system updated from version 2.6 to 2.6.2
update – OS incremented to 1.5 – Centos 7.7 & new partition sizing